What's the opportunity?
RBC Borealis is at the forefront of artificial intelligence research and development, driving the innovative edge for the Royal Bank of Canada (RBC). Our team is dedicated to advancing the science of AI, delivering cutting-edge solutions that create substantial value for RBC and its customers. As part of RBC, you will have the opportunity to contribute to impactful projects within a leading financial institution, harnessing the power of AI to revolutionize the financial services industry.
We are seeking a resourceful and curious Product Manager to lead our work in Canada’s largest bank owned loyalty program, Avion Rewards. In this role, you will be responsible for shaping the vision, strategy, and execution of personalized experiences for our members and merchant partners. You will work at the intersection of AI, finance and marketing, leveraging innovative technologies to create user-centric products that deliver an engaging member experience.
Your responsibilities include:
- Strategic Leadership:
- Develop and execute a comprehensive product strategy, aligned with RBC Borealis's and RBC's broader objectives;
- Consulting with lines of business to identify high-impact opportunities that leverage AI technologies to personalize Avion member experience;
- Set ambitious objectives and key results (OKRs) to measure product success and drive continuous improvement;
- Product Development:
- Lead the end-to-end product development process, from ideation to launch, ensuring timely and successful delivery of high-quality products;
- Work closely with AI researchers, data scientists, and engineers to translate complex technical concepts into user-friendly products;
- Stakeholder Management:
- Build and maintain strong relationships with key stakeholders across Borealis and RBC, fostering collaboration and alignment towards a shared vision;
- Influence and inspire cross-functional teams, including marketing, sales, legal, and compliance, to ensure seamless product execution;
- Communicate product vision, strategy, and progress effectively to senior leadership and other stakeholders, ensuring transparency and buy-in;
- Innovation and Entrepreneurship:
- Foster a culture of innovation within the product team, encouraging creative thinking and the exploration of new ideas;
- Stay abreast of industry trends and emerging technologies, identifying opportunities to integrate AI advancements into your strategy;
- Champion a test-and-learn approach, promoting experimentation and the use of data to drive decision-making.
You're our ideal candidate if you:
- Bachelor's degree in Computer Science, Engineering, or a related field. Master’s or MBA is a plus;
- 5+ years of product management experience in a top-tier technology company, with a focus on AI or machine learning products;
- Proven experience as a Product Manager, with a track record of successfully shipping products in an enterprise environment that drive business impact and customer satisfaction;
- Strong background in AI technologies and their application in product development, with the ability to understand and communicate complex technical concepts;
- Exceptional communication and interpersonal skills, with the ability to connect and influence multiple groups towards a shared vision;
- Demonstrated ability to lead cross-functional teams, fostering collaboration and driving alignment;
- Entrepreneurial mindset with a passion for innovation and a proactive approach to problem-solving;
- Strong analytical and strategic thinking skills, with the ability to make data-driven decisions;
- Deep customer empathy and a user-centric approach to product development;
- Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment;
- Strong technical background with the ability to understand and discuss architectural concepts, trade-offs, and new opportunities with technical team members;
- Experience in digital advertising and financial services industry is a plus.
What's in it for you?
- Be part of a dynamic & flexible working environment;
- Opportunity to play a vital role in the development of leading-edge products;
- Become part of a team that thinks progressively and works collaboratively. We care about seeing each other reach full potential;
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock options where applicable;
- Leaders who support your development through coaching and growth opportunities;
- Ability to make a difference and lasting impact from a local-to-global scale.
About RBC Borealis
RBC Borealis is the driving force behind Royal Bank of Canada’s AI and data innovation. As part of Canada’s largest financial institution, we bring together a team of architects, engineers, scientists, and product experts on a mission to revolutionize finance through world-class research, solutions, and a resilient data platform. With locations across Toronto, Waterloo, Montreal, Calgary, and Vancouver, we’re at the forefront of AI research and platform development. With a focus on cutting-edge research in areas like time series forecasting, causal machine learning, and responsible AI, we are seamlessly integrating AI research and data engineering, to solve critical challenges in the financial industry. We are building intelligent, and scalable, data-driven solutions that will help communities thrive and drive innovation for our customers across the bank.
Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.